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Warranty Benefits

It's tough to judge the quality of a builder when you walk into a model home. But as a member of Quality Builders Warranty, you can take comfort, knowing that we strive for excellence, consistently creating quality homes and providing dedicated customer service.

We provide all homeowners' with a Custom Designed USB Key at closing which includes links to Quality Builders Warranty, Maintenance Tips, Important Phone Numbers, Customer Service Procedures, as well as additional helpful information.

You also benefit from:

  • 10 years of premier protection.
  • The stability of a warranty backed by Liberty Mutual, one of the largest insurance companies in the United States.
  • Potential discounts on homeowner's insurance, because Liberty Mutual recognizes the higher caliber of construction by builders in the Quality Builders Warranty Program.
  • Potential Group auto insurance discounts, made available through Liberty Mutual. A simple and efficient complaint resolution process, should a problem ever arise. This process is designed to save both the homeowner and the builder time and money.
  • A clear understanding of what is covered by the warranty and who is responsible for replacement or repair.
  • Confidence in the construction of your home – your greatest asset.

QBW Warranty

We also offer an 11 Month Checkup to answer any questions that you may have regarding your new home and to review and correct any warrantable items that have arisen. Please refer to the Quality Builders Limited Agreement for details on warranty standards and coverage.

QBW Sample Warranty

Our Warranty Request

We provide all homeowners with a limited one year warranty. Adding to our new Homeowners peace-of-mind, we also provide a two year system and a ten year structural warranty through Quality Builders Warranty Corporation backed by Liberty Mutual Insurance Company. Please fill out the form below to contact our warranty department.

Homes Warranty Request Form

Important Notice

IF YOUR HOME CLOSED AS OF 4/30/13-4/30/15 ONLY: Effective as of May 1, 2015, we are pleased to announce that Taylor Morrison of Georgia, LLC (“Taylor Morrison”) acquired certain assets of your original homebuilder and certain of its affiliated entities (collectively, “JEH Homes” or the “Builder” of your Home as defined in the Warranty materials provided with your home’s closing). If your home closed as of April 30, 2013- April 30, 2015, this is to advise you that Taylor Morrison has agreed to manage, on behalf of JEH Homes, the Limited One Year and Two Year System Warranty Services offered to homeowners by your original Builder, which warranty management by Taylor Morrison’s Atlanta Division may end on or before April 30, 2017. However, Taylor Morrison did not assume, and is neither directly nor indirectly responsible for, any liability regarding the construction and/or sale of your home constructed by JEH Homes. Such liability regarding the construction and/or sale of your home remains solely with your original Builder, JEH Homes. For any additional questions regarding the above, we welcome you to please contact us at 770-945-3600 during normal business hours. Further, all inquiries and warranty requests relating to your 10-Year Limited Structural Warranty applicable to your Atlanta Division home should continue to go directly to Quality Builders Warranty Corporation ("QBW"). QBW Sample Warranty

If you have an emergency condition with your home that presents an imminent danger of harm to persons or damage to property, you should contact emergency service personnel (e.g., fire department) or the relevant utility provider (e.g., gas company, electric company, etc.) as appropriate.

At any time during the Warranty period, should you experience an emergency situation (as defined in the QBW Limited Warranty Agreement), please refer to the list of plumbing, heating, and electrical contractors that was provided to you at closing.

For additional convenience we have attached this list to the inside of your electric panel. Should the emergency not involve these types of contractors, please call our Homes Warranty during normal business hours Monday through Friday at 770-945-3600. After normal business hours, on a weekend or holiday, please call 678-382-7087.